FAQs

woman typing on computer

 

  1. Click on Dashboard
  2. Scroll to Card Management
  3. Choose the card
  4. Turn off the radio button
The routing number for American Pride Bank is 061121070

Please note:  contact a Customer Service Representative for wire instructions
  1. Log in to Online Banking 
  2. Go to your Dashboard and click on  +Add an account
  3. Choose Make external transfers
  4. Fill in Transfer Account information
  5. Once this is completed, test deposits will be sent to your external account
  6. Once the test transfer amount appears in your external account, you must enter this amount in the Verification Amount field without dollar signs or decimal points (ie:  $0.12=12)
Please contact one of our locations or  log into online banking and scroll to Card Management.  Click on the card that is lost or stolen and click report lost/stolen and follow the prompts

How long does it take to get my debit card?
  1. APB branch locations offer Instant Issue debit cards, but if mailed, 7-10 business days
How can I get alerts on my debit card transactions?
  1. Go Dashboard
  2. Scroll to Card Management
  3. Go to Alerts & Protections
  4. Turn on notify me on all transactions
Yes, notify us ahead of time that you will be traveling to another region, state, or country.  This will help to ensure that your transactions are not flagged as potentially fraudulent, and declined.  You can also log into online banking and click your name at the bottom.  Click Settings and then Travel Notices and follow the prompts.

Please note:  Clients have a daily spending limit on debit card POS and withdrawals.  For large purchases, please contact customer service.
Check Stop Payment
  1. Sign in to Online Banking-this cannot be done on the app-go to americanpride.bank and log in
  2. Choose the Account
  3. Choose Stop Payments and follow prompts
Please note:  You cannot place a stop payment on an ACH (automatic payment) or an electronic item (including ATM and debit card transactions).  If you need assistance please contact an American Pride Bank branch.

.BANK is a gated domain, like .gov or .edu, but for verified banks. Replacing .com, which can be purchased by anyone, .BANK quickly verifies that the website or email is authentically from our bank, so you can interact with confidence when you see the ‘.BANK’ at the end of our email address and website URL.

All banks are verified and authenticated by fTLD, the .BANK administrator, prior to registering their .BANK domain, and re-verified annually thereafter. This ensures everyone using a .BANK domain is an eligible organization.  Hackers and bad actors can’t get a .BANK domain to create lookalike domains for phishing and spoofing, as they can in ‘.com’ and other publicly available domains.

With the ‘.BANK’ visual authentication cue in place you can quickly confirm emails and websites of ours are real, and avoid interactions that could lead to identity theft and financial fraud. This authentication is also an additional layer of protection for our internal and vendor communications, helping us to further secure against potential breaches.

All banks within the .BANK domain must also implement additional Security Requirements to help secure their sites and email, and protect them, their vendors and their customers from phishing, spoofing and other cyberattacks. All banks using .BANK are monitored for compliance with these security requirements on an ongoing basis

The move to .BANK is a business decision every bank must make, and plan for, based on its own priorities and resources. We decided it was a priority for us to enhance our security and provide our customers with an easy way to authenticate our email communications and website so we’ve made the move to .BANK.

Our email addresses and website URL now end in .BANK. From now on, before interacting with emails from us, and before you enter your username and password on our website, simply look for the ‘.BANK’ to authenticate the email or website is ours.

Our .com email addresses are forwarding to our new .BANK email addresses, and our .com website redirects to our new .BANK site, but over time you should update your address book and bookmark for our site.